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All in UDAAP
In this Compliance Clip (video), Adam discusses new discrimination risk on deposit accounts. While discrimination has typically been linked to loans, that is no longer the case as the regulators are now specifically looking for discrimination on the deposit side of the bank.
On July 14, 2022, the OCC assessed a $125 million civil money penalty against Bank of America, N.A., for violations of law and unsafe or unsound practices relating to the bank’s administration of a prepaid card program to distribute unemployment insurance and other public benefit payments. The OCC also ordered the bank to provide remediation to consumers harmed by the bank’s practices and violations of law.
On July 14, 2022, the CFPB fined Bank of America $100 million for botching the disbursement of state unemployment benefits at the height of the pandemic. According to the CFPB’s press release, Bank of America automatically and unlawfully froze people’s accounts with a faulty fraud detection program, and then gave them little recourse when there was, in fact, no fraud. The Office of the Comptroller of the Currency (OCC) is also fining the bank $125 million in a separate order.
In this Compliance Clip (video), Adam talks about the CFPB’s new focus on unfair discrimination. Specifically, the CFPB recently announced changes to its supervisory operations to better protect families and communities from illegal discrimination, including in situations where fair lending laws may not apply. A transcript of this video is now available.
On March 16, 2022, the CFPB announced changes to its supervisory operations to better protect families and communities from illegal discrimination, including in situations where fair lending laws may not apply. According to the CFPB, the Bureau will closely examine discriminatory practices that violates the rules against unfair practices. Specifically, the CFPB will focus on financial institutions’ decision-making in advertising, pricing, and other areas to ensure that companies are appropriately testing for and eliminating illegal discrimination.
On February 28, 2022, the CFPB issued a compliance bulletin regarding repossession of vehicles, and the potential for violations of the Dodd-Frank Act’s prohibition on engaging in unfair, deceptive, or abusive acts or practices when repossessing vehicles. This is after the CFPB observed, during its examinations and enforcement actions, illegal seizure of cars, sloppy record keeping, unreliable balance statements, and ransom for personal property.
On 4/27/21, the Consumer Financial Protection bureau (CFPB) announced that it had taken action against Nationwide Equities Corporation for sending deceptive loan advertisements to hundreds of thousands of older borrowers. In their release, the Bureau explained that it had found that advertisements from Nationwide Equities misled consumers about how much money they could receive from a reverse mortgage, the fees and costs associated with the products, and the consequences of nonpayment. In addition, the advertisements violated the Mortgage Acts and Practices Advertising Rule (MAP Rule), the Truth in Lending Act (TILA), and the Consumer Financial Protection Act of 2010 (CFPA). The CFPB is ordering the company to pay a penalty, cease its illegal conduct, and implement a compliance plan to affirmatively review every advertisement to ensure they do not violate federal law.
In this Compliance Clip (video), Adam discusses a change in the CFPB’s approach to the “abusive” standard of UDAAP.
On 3/11/21, the CFPB announced that it is rescinding a policy statement that was just over a year old. Specifically, the CFPB has rescinded its January 24, 2020 policy statement titled “Statement of Policy Regarding Prohibition on Abusive Acts or Practices.” In their release, the CFPB explains that they intend to exercise its supervisory and enforcement authority consistent with the full scope of its statutory authority under the Dodd-Frank Act and these changes help to better protect consumers and the marketplace from abusive acts or practices.
On 10/13/2020, the CFPB issued a consent order against Nissan Motor Acceptance Corporation for a number of issues relating to debt collection and repossession practices. In their release, the CFPB found that Nissan:
wrongfully repossessed vehicles;
kept personal property in consumers’ repossessed vehicles until consumers paid a storage fee;
deprived consumers paying by phone of the ability to select payment options with significantly lower fees; and,
in its loan extension agreements, made a deceptive statement that appeared to limit consumers’ bankruptcy protections.
In their release, the CFPB asserts that these practices resulted in UDAAP violations and the consent order requires Nissan to provide up to $1 million of cash redress to affected consumers, credit any outstanding account charges associated with wrongful reposession, and to pay a CMP of $4 million.
