On November 1, 2023, the OCC published the revised interagency examination procedures for the Telephone Consumer Protection Act (TCPA). The OCC, Federal Deposit Insurance Corporation, and the National Credit Union Administration have revised the interagency examination procedures to reflect amendments to the TCPA that became effective on October 25, 2021.
The interagency examination procedures have been revised to address:
Provisions governing how customers can revoke consent under the TCPA;
Special exemptions from the customer consent provisions of the TCPA for banks using automated communications to notify customers of potential account fraud; and
Safe harbors for callers that check a reassigned number database maintained by the Federal Communications Commission.
The revised TCPA exam procedures supersedes the “Telephone Consumer Protection Act and Junk Fax Protection Act” section of the “Other Consumer Protection Laws and Regulations” booklet of the Comptroller’s Handbook.
The OCC’s press release can be found here.
The revised TCPA Exam Procedures can be found here.