On December 17, 2024, the CFPB issued a report on the experiences of homeowners dealing with their mortgage company after divorce or the death of an original borrower. Federal rules require servicers to assist successor homeowners with managing or assuming existing mortgages, but complaints reveal significant delays and pressure to refinance at higher rates instead of supporting loan retention.

On December 10, 2024, the FTC adopted amendments to the Telemarketing Sales Rule (TSR) that extend the Rule's applicability to inbound telemarketing calls in response to an advertisement through any medium or direct mail solicitation in which technical support products or services are offered for sale. The amendments will become effective on January 9, 2025.